Title VI/ADA and Nondiscrimination Policy

Consistent with Title VI of the Civil Rights Act of 1964 and the Americans with Disabilities Act of 1990 (ADA), the Lake County Property Appraiser (the Property Appraiser) has designated Eric Bjorn as the Property Appraiser’s Title VI/ADA Coordinator. The Coordinator is responsible for accepting complaints of discrimination on the basis of race, color, national origin, sex, age, disability, religion and family status in the provision of services, activities, programs, or benefits provided by the Property Appraiser. Complaints shall be submitted in writing within the following time frames:

• Title VI: No later than 180 days from the date of the alleged discrimination.
• ADA: No later than 60 days from the date of the alleged discrimination.

Complaints shall include the name, address, and phone number of the complainant, along with the location, date, and description of the problem. Complaints shall be processed in accordance with the applicable law.

The Property Appraiser does not discriminate based on race, color, national origin, sex, age, disability, religion or family status in any program or service. Persons with questions about nondiscrimination or those needing special accommodation under the ADA or language services should contact the ADA Coordinator, Eric Bjorn, at 352-253-2153 or at [email protected]

Privacy Notice
Under Florida law, e-mail addresses and electronic submissions are public records. If you do not want your e-mail address or submitted comments released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone at 352-253-2150.

Accessibility Statement

The Property Appraiser is committed to ensuring that all residents and visitors, including persons with disabilities, are able to access and use all of our services, programs, and activities. We recognize that many residents and visitors are increasingly using our website to access information and obtain services.

We understand those website users who have disabilities may use the website with the assistance of technology, including screen readers, captioning, transcripts, and other auxiliary aids and services. We are committed to providing all website users with information about our services and alternative ways we can offer these services, the time frame for doing so, ways to inform us of any difficulties encountered, who to contact and our Grievance Procedure.

Our website offers a wide range of information, and we recognize that for users with disabilities, some material on our site may pose challenges. We are interested in hearing from users with disabilities and want to address challenges that may be identified.

Web accessibility concerns, or any other accessibility concerns, should be brought to the attention of our ADA Coordinator. We will respond within three (3) business days.

The Property Appraiser is committed to making our websites accessible to all audiences. We are continually seeking solutions to improve www.lcpafl.com also known as www.lakecopropappr.com If there are changes we can make to our website to make it easier to use, or if you encounter material or services that you cannot access, please let us know. Your feedback helps us to identify areas where we can improve.

We strive to ensure that our website will comply with Web Content Accessibility Guidelines (WCAG) put forth by the World Wide Web Consortium (W3C), but recognize that alternatives to using the website should be available in the event that a user with a disability encounters a problem using our website. Should you encounter such a problem, we urge you to contact our ADA Coordinator, who will provide an alternative way to quickly obtain the information you are seeking to obtain through the website.

Contact the Property Appraiser’s ADA Coordinator with any questions or comments:

• Eric Bjorn, ADA Coordinator
• Phone: (352) 253-2153
• Email: [email protected]
• Address: 320 W. Main St. Suite A. Tavares, FL 32778

Please provide the following information:

• Your name:
• Your phone number:
• Your email address:
• The date and time you encountered a problem using our website:
• The web page/web address on which the problem occurred:
• What occurred/what were you unable to do:
• Any error messages you received:

Ongoing Website Accessibility Efforts:

We are in the process of working on building a new website which will address accessibility and will be undertaking efforts to identify areas needing improvement. We welcome your comments and insights as we move forward in this process. Please contact our Web Accessibility Response Team at [email protected] with your suggestions.

Grievance Procedure under The Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Property Appraiser. Employment-related complaints of disability discrimination will be addressed in accordance with applicable employment policies or procedures.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Eric Bjorn, ADA Coordinator

• Phone: 352-253-2153
• Email: [email protected]
• Address: 320 W. Main St. Suite A. Tavares, FL 32778

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator or designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the Property Appraiser and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator or designee does not satisfactorily resolve the issue, the complainant or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Property Appraiser or designee.

Within 15 calendar days after receipt of the appeal, the Property Appraiser or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Property Appraiser or designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA coordinator or designee; appeals to the Property Appraiser or designee; and responses from the Property Appraiser or designee will be retained by the Property Appraiser for at least 3 years.

Text to Telephone (TTY)

The Lake County Board of County Commissioners offers TTY services which allow people in the deaf community who have a compatible Text to Telephone (TTY) or a Telephone Device for the Deaf (TDD) to communicate with County personnel.

Users of the system can call (352) 253-1840 and a welcome message will display, followed by a prompt asking “How can we help?” The system lets those that are deaf, hard of hearing, or speech-impaired leave a text message on a phone mailbox with their questions or comments. The message is then received by the County’s Technical Services through a TTY reading device that displays the text message, which subsequently is routed to the proper department for handling. The same TTY device enables County personnel to send a response back or correspond live with the original caller.